| SHIPPING
Swords are expensive to ship.
All orders are sent UPS ground (Standard for Alaska & Hawaii) to all U.S. destinations unless other arrangements are made.
WARRANTY
All products come with a warranty against manufacturer defects for a period of one year from the date of purchase.
All claims due to mis-ships, short ships, received defective, etc. must be made within 7 days of receipt of merchandise. Please call us for authorization and the return shipping instructions, we will be glad to assist you.
Do not send products back without prior authorization. Refusal of order upon delivery may be subject to a restocking fee of 10%.
SHIPPING DAMAGE
Shipping damage must be reported within 7 days of recieving your order. Any longer, and there is nothing we can do.
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* | If your shipment shows any physical sign of damage, you should note it on the freight bill or receiving ticket and have the driver sign it.
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* | Please keep the original shipping carton and all packing materials.
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* | Notify us immediately (within 7 days of receiving goods) so that we can begin the claims process.
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